Company Overview

Position Overview

Responsibilities

• Provide a wide range of network support to various clients and team members of network switches, routers, firewalls, wireless networks, VPN connectivity, SD-WAN, cloud connectivity, NAC and WAN circuits.
• Install and configure both physical and virtual network devices, ensuring optimal performance and reliability.
• Collaborate with the team or work independently on small projects with appropriate supervision.
• Help maintain and develop detailed network documentation for client networks, ensuring accuracy and accessibility.
• Support and maintenance of network monitoring systems and platforms to ensure network stability and performance.
• Performing network configuration changes and scheduled maintenance tasks such as software upgrades.
• Participate and contribute to monthly network reporting for managed clients.
• Follow up on alerts from network monitoring systems, taking proactive measures to prevent issues.
• Provide support for project work, including new device configuration, cabling, physical installations, and on-site testing support
• Identifying areas of improvement and recommendations for client networks.
• Implement and support remote access solutions for seamless connectivity.
• Communicate effectively with clients, keeping them informed of incident progress and changes.
• Participate in regular team and client meetings, contributing to a collaborative work environment.
• Stay up to date with relevant technology, products and services.
• Demonstrate a detail-oriented approach with excellent interpersonal communication skills, displaying a self-motivated and can-do attitude in all interactions.
• Respond to out-of-hours emergencies as needed. This role may require availability outside of standard working hours to address critical system issues that may arise.

Skills, Knowledge, and Experience

• Diploma or certificate in Information Technology from an accredited educational institution.
• Industry IT Certifications: Cisco CCNA/CCNP, Network+, Palo Alto Networks, Fortinet, Aruba, Juniper, Microsoft Azure, Amazon AWS.
• 2+ years of experience working for an MSP or related company, an asset.
• Deep understanding of core networking fundamentals such as OSI Model, Spanning-Tree, Link Aggregation, etc.
• Experience working in operational technology (ICS/SCADA/Control Systems) environments, an asset.
• Advanced understanding of network systems, network firewalls and VPN technologies.
• Proficiency in Windows and Linux operating systems.
• Strong ability to diagnose and troubleshoot technical issues efficiently.
• Experience with Microsoft Azure, Amazon AWS or other cloud providers.
• Knowledge of and experience with Network Monitoring Platforms such as SolarWinds, PRTG, and Auvik.
• Outstanding customer service skills, with the ability to effectively address end-users needs and maintain positive client interactions.
• Proactive, self-driven, and able to independently pursue continuous learning and skill enhancement.
• Excellent written and verbal communication skills in English, enabling clear and concise communication with both clients and team members.
• Strong team player with a collaborative attitude, contributing positively to the work environment.
• Sharp analytical, problem-solving, and decision-making skills, ensuring efficient issue resolution.
• Demonstrates our core values: purposeful, achievement-oriented, cohesive, evolutionary, and treats others with respect and empathy.

Compensation and Additional Perks